Shipping policy

Last updated: 31 July 2026

Everything is picked, packed and dispatched from our London base. Here's exactly how your order gets to you.

1. Where we deliver

We currently deliver to addresses across the United Kingdom — England, Scotland, Wales and Northern Ireland, including the Scottish Highlands & Islands at no extra charge. We are not able to deliver to BFPO addresses, PO Boxes or outside the UK at this time.

2. Delivery service and charges

We keep shipping simple with one reliable Royal Mail service for every order:

Royal Mail 48 — FREE on all orders over £25, or £2.99 on smaller orders. Estimated 2–3 working days from dispatch.

Delivery estimates start from dispatch, not from the time you order. Working days are Monday to Friday, excluding UK bank holidays.

3. Dispatch times

Order by 2pm, Monday to Friday and we aim to dispatch the same working day; orders after 2pm, or at weekends and bank holidays, leave on the next working day.
In rare busy periods dispatch can take up to 2 working days — if it ever takes longer, we'll email you proactively.
You'll receive a shipping confirmation email the moment your parcel leaves us. Ordered with an account? Your order history updates at the same time.

4. Following your order

Royal Mail 48 is not a fully tracked service, but it includes a delivery confirmation scan, so we can confirm when your parcel reaches your door.
If you're not in, Royal Mail will leave a card or safe-place the parcel where possible.
Any question about where your order is, email support@noixdecoco.uk with your order number and we'll check with Royal Mail for you.

5. If your order is late or lost

Carrier delays can happen, especially around Christmas and bank holidays. Please allow 5 working days past the estimate before reporting a parcel as missing — most late parcels turn up within that window.
If your parcel still hasn't arrived, email support@noixdecoco.uk with your order number. We will investigate with Royal Mail and, if the parcel is confirmed lost, send a replacement or full refund — your choice — straight away. You never have to wait for the carrier claim to settle.
If the delivery scan shows "delivered" but you don't have the parcel, tell us within 7 days so we can chase it with Royal Mail and your local delivery office.

6. Damaged in transit?

Take a quick photo of the parcel and the damaged item, email it to support@noixdecoco.uk within 30 days of delivery, and we'll arrange a replacement or full refund — plus a prepaid label if we need the item back. See our Returns & Refund Policy.

7. Delivery address

Please double-check your address at checkout — we dispatch fast and can't always catch changes in time. Email support@noixdecoco.uk as soon as possible if you spot a mistake.
We can't be responsible for orders lost because of an incorrect or incomplete address provided at checkout, but we'll always do our best to help recover them.

8. Packaging

True to our plant-based promise, orders ship in recyclable, plastic-free packaging wherever possible, with biodegradable void fill. Your parcel is unbranded on the outside — discreet for gifts.